There is no margin for error in personal care. It is an area in which many Disabled young people are vulnerable, and it is better to provide no personal care support at all than to provide a sloppy and careless service. However both of these situations exclude Disabled young people.

Youth and leisure services have a duty to provide a safe and welcoming environment which meets young people's personal care requirements.

Emma is 16. She uses a wheelchair, though for short periods of time she can walk with some support. She is able to talk though it sometimes takes her a while to say what she wants to say.

You are aware that Emma would like to attend your service.

What measures, if any, would you need to take to ensure that Emma's experience of personal care is safe and dignified?

Write these down. If necessary, re-phrase the question to suit your own service or situation.

We've picked four measures for you to choose from. Of these four, which would you choose? Click the appropriate number to proceed to the next step.

<<Quote from video above, showing different young people's perspectives of the subject>>

 Talk to Emma and her parent / guardian about what her personal care requirements are

 Designate a female member of staff to look after Emma's personal care

 Don't worry - there's always a member of staff available to help people with toileting

 Explain to Emma and her parent / guardian that she will require a PA as staff cannot support her personal care requirements